Consumer Support

Q: How do I get started with HelloRates?

You can simply complete the online application within seconds. Once you submit your information, you’ll be immediately matched with the best options available based on your situation.

Q: Is my information secure with HelloRates?

We take consumer and business privacy very seriously, and all of your information is safe and secure in a variety of different ways. One way is by using SSL to establish an encrypted link, so everything you provide to us remains private. You can review our privacy and security policy in the privacy section of this site.

Q: What products and services does HelloRates finance?

HHelloRates can provide financing for nearly any product or service you can think of. See our page that lists all of the products and services here

Q: If I don't have an email address, can HelloRates still assist me?

Yes, HelloRates can still provide you with financial options, but having an email address will open the door to many more options.

Q: What is an unsecured loan?

An unsecured loan, or personal loan, is a loan that is based solely on the borrower’s creditworthiness, rather than on any type of collateral. An unsecured loan can be used for nearly any purpose, including home improvements, debt consolidation, travel, medical & dental wedding expenses, and many more.

Q: What is a secured loan?

A secured loan is a loan that is secured by a valuable asset, such as a car or home. The asset is used as collateral for the loan, and if you default, the bank or lender can repossess the car, home, or other asset that is pledged.

Q: What are HelloRates credit requirements?

HelloRates has partner network programs for all credit types.

Q: Can HelloRates offer loans or other services outside of the U.S.?

Unfortunately, we only offer our program in the US at this time.

Q: What are my obligations after I apply for a loan?

There are no requirements to accept any of the options that are presented. It’s best practice to notify the lender directly that you are declining their offer so that they can allocate that money to someone else.

Q: Does HelloRates have lending partners who work with less-than-perfect credit?

Yes, HelloRates has lending partners that work with borrowers with poor to excellent credit. All loan and underwriting decisions are performed and provided by our lending partners.